MOST LIKELY ALL ANSWERS REGARDING YOUR
Whatever you need...
…you will most likely find it here.
Why isn't there any staff in this hotel?
A few years back, when we founded KONCEPT HOTELS, we wanted to prove that hospitality can be different to what it has been for decades. Whenever you travel, it is quite common to you that you do the check-in and boarding at the airport with your smartphone, you navigate through cities with your smartphone, rent a car or bike with your smartphone and even when staying at an Airbnb, you do most of the stuff with your smartphone.
Not so when staying at a hotel, right?
Well, think again. Of course, when you check-in, open your room and check-out with your smartphone, you do a lot of work for us and thus save us money. We re-invest this saved money in things, we care about and think that you might also appreciate them.
We invest in renewable energy, in toilet paper that supports sanitary projects worldwide, in sustainably produced soap, in furniture made in Europe, craftsmen from the region, laundry bags that were produced in an integrative workshop for people with disabilities and last but not least we invest in a fair cooperation with everybody who is working with us and for us. All that comes at a price, but with your help we love to pay a little bit more for things that make the world a better place.
How does the digital check-in work?
Since we have no on-site staff at the hotel, you can check in with us.
Don’t worry: It’s easy & we tested it with our parents and grandparents. You can do it!
There are two ways to get into your room.
The easiest is with the Hotelbird smartphone app (Android / iOS). Load it onto your smartphone and register. Then you can search for your booking in the app, check in with the app and your room key will be loaded onto your smartphone on the day of arrival. When you are at the hotel hold your smartphone in front of the black sensor and click on the round button on the screen of your smartphone with your room number on it. You can now open the door. That’s exactly how it works infront of your room.
We made a video, explaining how it works:
Alternatively, there is also our check-in terminal. You will receive an email from us the day before your arrival in which we will send you the door code for the hotel entrance. When you are in the hotel, it is very easy to find the check-in terminal and you can check in there yourself and have a key card, like the ones you know from other hotels, issued.
Of course, there is also a video for that:
In addition to the Hotelbird app, you can also get a few key cards at the check-in terminal. Key cards and the app also work extremely well when used in parallel.
Even if this description has gotten a bit longer: It is really very intuitive and simple and you will be able to check in easily. And if something really doesn’t work, we are always available for you.
Does the hotel offer breakfast?
On the first floor is the restaurant “Makiman“. The restaurant is operated separately from us and offers hot & cold dishes and drinks from noon. Our guests can have breakfast in the “Café Röstburg” located directly next door Monday to Friday from 07:00 and Saturday from 09:00.
You only need a cold drink to get you going? On the 3rd floor of the hotel you will find our kiosk, which is available 24 hours a day and where you can get refreshments without cash.
How often is my room cleaned?
In a large guest survey, we found that cleaning every two days is perfectly adequate. Of course, your room is thoroughly cleaned with our steam cleaner. By cleaning with the steam cleaner, your room is not only clean, but also virus-free, as the steam has a virucidal effect on surfaces.
If you stay for three nights, for example, your room will be cleaned again by us after the second night and you will receive a set of new towels if you wish.
By the way: By cleaning every two days, we save up to 20 percent CO2 per stay on average.
When can I check in to my room, and when do I have to check out?
Check-in at Koncept Benedikt in Siegburg starts at 3 pm. You must check out of your room by 11 am so we can clean it for the next guests.
Where can I park?
You can find the easiest parking option in the underground car park in the Medical Centre, just 200 metres from the hotel.
Where is the nearest...?
If you are staying with us, then it is basically right in front of you. The Siegburg train station is just a stone’s throw away from the hotel, just opposite on the Europaplatz.
Cologne Bonn Airport can be reached in about 30 minutes. The S-Bahn line S19 leaves every 20 minutes from Siegburg train station. You should plan about 20 minutes for travel by taxi.
The VR Bank is located directly across from the hotel.
You can find the easiest parking option in the underground car park in the Medical Centre, just 200 metres from the hotel, for 9.00 Euro per day (24 hours).
Where can I get a drink at night?
Are you still thirsty in the evening and are the sidewalks already folded up all over Siegburg?
On the 3rd floor of our hotel you will find our kiosk, which also supplies you with cool refreshments outside of the restaurant opening times. You can only pay there via PayPal.
Are there barrier-free and wheelchair accessible rooms?
In the category Large our hotel has a barrier-free and wheelchair accessible room. In the Medium category we also have many rooms with shower. The entrance to the shower is about five centimetres high.
If you have any special requirements for your room, please let us know when you book, otherwise we will not be able to allocate you a suitable room.